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Cancellation Policy
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Gam’s ProClean Services LLC - Cancellation Policy

At Gam’s ProClean Services LLC, we are committed to delivering reliable, professional, and timely cleaning services to all our clients. To ensure fair treatment of our staff and maintain a high level of service quality, we have implemented the following cancellation policy, effective immediately.

This policy applies to all clients who book services through Gam’s ProClean Services LLC.

Client Cancellations

Clients may cancel a scheduled cleaning at any time. However, a cancellation fee will apply under the following circumstances:

  • The appointment is canceled less than 24 hours before the scheduled service time.
  • The client is unavailable or unresponsive at the time of service (a "No Show"), preventing our team from completing the cleaning.

Note: Last-minute or same-day bookings canceled after confirmation are also subject to cancellation fees.

No Cancellation Fee Applies If:
  • The cancellation occurs more than 24 hours in advance.
  • The cancellation is made within 5 minutes of the original booking.
  • Gam’s ProClean Services staff fails to arrive for the appointment.
  • The cleaning service is disrupted due to extenuating circumstances (e.g., verified emergencies, natural disasters, etc.).
Cancellation Fee Breakdown:

If a cancellation fee applies, the charge will be based on the following:

  • A flat fee equivalent to 1 hour of the scheduled service rate.
  • For fixed-rate bookings (e.g., Move-Out Cleaning), a $50 cancellation fee will apply.

This fee will be charged to the payment method on file or billed via invoice if not prepaid.

Compensation to Cleaning Staff:

When a last-minute cancellation meets the criteria outlined above, the cleaning professional scheduled for the job may be eligible to receive up to one hour of compensation at the booked hourly rate. However, if the cleaner has violated Gam’s ProClean Services policies within the last 90 days, they may forfeit this compensation.

Client Responsibilities:

By booking our services, clients acknowledge and accept this cancellation policy. It is the client’s responsibility to:

  • Provide accurate contact and address information.
  • Ensure someone is present at the service location at the scheduled time.
  • Respond to staff communications or administrative follow-ups.

Repeated violations or refusal to pay cancellation fees may result in a client’s account being suspended or restricted from future bookings.

Policy Updates:

Gam’s ProClean Services LLC reserves the right to update or amend this policy at any time to reflect service improvements, operational changes, or client feedback.

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